4 Practices for Providing Excellent Customer Experience

The bakery business is all about provoking the best kind of warm fuzzy vibes in customers--it's why we do what we do! But experience is subjective; what wowed one client may not phase another. Luckily there are a handful of core practices that are all but guaranteed to leave your guests with a smile on their face! Read on for a list of 4 practices you can engrain in your business to ensure your customers have an excellent experience.

1. Get to know your guests

In the bakery cafe business you'll likely grow a roster of familiar faces, from customers that you see time and again to hardcore regulars. An excellent way to take people from the first category to the second is by truly getting to know them! Ask your customers about themselves, their favorite things, and what they're up to in general--even a quick conversation can leave a lasting impression when someone has been made to feel they're cared about.

Cinnzeo™Bakery Cafe prides itself on getting to know its guests so it can go the extra mile for them!

2. Show them your personality

Many people like to see the person behind the business, so in order to form those relationships it's always good to show your personality! You don't have to go into any deep dives about your background, but sharing little bits of your personal life is a good way for guests to connect with you and make them feel like they're not just another faceless customer. Your personality is something that makes your business unique, and you want all your customers to be able to experience it!

Cinnzeo™Bakery Cafe recognizes that engagement is what builds relationships that keep customers coming back.

3. Practice good manners and mean it!

We know this sounds obvious, but with so much going on as a business operator, it's easy to forget about things like greeting customers cheerily or thanking them for their business. So consider this your reminder that friendly hellos and gracious farewells with a smile are very impactful. Leading with positivity straight out of the gate and/or at the end of someone's visit can brighten their whole day!

Cinnzeo™Bakery Cafes are always sweet--and that's not just because of the rolls.

4. Be open to feedback

Remaining open to customer feedback is the best way to continue delivering and improving upon guest experience. It allows you to stay in touch with what your customers are looking for, and what's more it let's them know you care about their input. Being open and receptive about feedback will go far in ensuring your guests feel heard, and create a better experience for not only them but you and your staff, as well!

Conclusion

The bakery business is all about exceeding expectations! A few simple practices go a long way in ensuring that your guests are having the best experience possible. If you love providing fantastic experiences and want to go into business doing so, check out Cinnzeo™’s franchising opportunity!